Creates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality.
Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom.
Empty all trash containers and replace with fresh liners.
Restock useable items in guest rooms or suites, ie, soap, towels, paper items.
Ensure removal and appropriate disposition of guest room trays, dinner, glass and silverware.
Clean and vacuum exterior entry and hallways.
Keep linen closets and supply areas clean and organized.
Ensure guest laundry and dry-cleaning orders are attended to promptly.
Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs.
Promptly handles guest complaints or requests and refers to supervisor if unable to handle.
Ensures that all rooms or suites are secured upon leaving the guest room or suite.
Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations.
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience.
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
Performs other duties required to provide the service brand behavior and genuine hospitality.
Adheres to Hotel policies and procedures.
Attends work on time as scheduled.
Follows hotel grooming and dress standards.
Follows safety and security rules and procedures.
Knows and follows safety procedures concerning blood-borne pathogens.
Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position.
Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.
At all times projects a favourable image of the Hotel to the public.
