Company Overview
Oshin Hotels is a brand new business hotel located in Wayanad, Kerala. We offer the most tranquil setting for our guests to unwind and relax, with state-of-the-art facilities that allow them to work seamlessly. Our hotel provides an amazing ambience, turning workcation into a staycation. With our commitment to excellence, we aim to exceed guest expectations and provide exceptional service.
Job Overview
We are seeking a highly motivated and customer-oriented Guest Service Associate to join our team at Oshin Hotels. As a Guest Service Associate, you will be responsible for providing excellent customer service to all guests, ensuring their satisfaction and creating a positive and memorable experience. This is a full-time position based in Wayanad, Kerala, India, and is ideal for someone with 1 to 3 years of experience in the hospitality industry.
Qualifications And Skills
- 1 to 3 years of experience in a similar role in the hospitality industry
- Excellent interpersonal and communication skills
- Customer-focused mindset and ability to provide exceptional service
- Strong problem-solving and decision-making abilities
- Ability to work well in a team and collaborate with others
- Attention to detail and ability to handle multiple tasks
- Proficiency in using hotel management software and computer systems
- Flexible schedule and ability to work weekends and holidays
- Fluency in English and knowledge of other languages is a plus
- Positive attitude and willingness to learn and grow
Roles And Responsibilities
- Greet and welcome guests in a friendly and professional manner
- Assist guests with check-in and check-out procedures
- Provide information about hotel services, facilities, and local attractions
- Handle guest inquiries, requests, and complaints promptly and efficiently
- Maintain accurate records of guest accounts and ensure billing accuracy
- Ensure the safety and security of the guests by following hotel policies and procedures
- Coordinate with other departments to ensure smooth operations and guest satisfaction
- Handle cash and credit card transactions accurately
- Assist in maintaining a clean and organized lobby area
- Attend to any other duties assigned by the management
