Key Responsibilities
Guest Service
- Welcome and greet guests warmly as per IHG service standards.
- Ensure guests are attended to promptly and courteously.
- Take food and beverage orders accurately and serve within standard timelines.
- Maintain a positive and professional attitude while interacting with guests.
- Handle guest requests, concerns, and complaints efficiently and politely.
Restaurant Operations
- Set up restaurant, buffet, and service stations before operations.
- Ensure tables, chairs, and service areas are clean and properly arranged.
- Refill buffet items and maintain food presentation standards.
- Clear tables and maintain cleanliness throughout service hours.
- Follow all opening and closing checklists.
Hygiene & Safety
- Maintain hygiene and sanitation standards as per hotel policies.
- Follow food safety procedures and HACCP guidelines.
- Ensure proper handling of equipment, crockery, cutlery, and glassware.
- Adhere to fire, life, and safety procedures at all times.
Coordination & Teamwork
- Coordinate effectively with kitchen, stewarding, and front office teams.
- Support colleagues during peak operational hours.
- Participate in departmental briefings and training sessions.
Cash & Billing
- Prepare bills accurately and process guest payments as required.
- Follow hotel cash handling and billing procedures.
Skills & Competencies
- Good communication skills
- Customer-focused attitude
- Team player with positive behavior
- Basic food & beverage service knowledge
- Ability to multitask and work under pressure
- Good grooming and interpersonal skills
Qualification & Experience
- Diploma / Degree in Hotel Management preferred
- 0–2 years of experience in Food & Beverage service preferred
- Freshers with good communication skills may also apply
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