Guest Service Ambassador

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Job Description

Front Desk Operations: Greet guests, handle check-in/check-out procedures, and manage room assignments.
Customer Service: Address guest requests, questions, and complaints promptly and professionally
Reservations: Manage bookings and modifications accurately.
Communication: Answer phone calls, respond to emails, and coordinate with housekeeping or maintenance to meet guest needs.
Financial Duties: Process payments, handle cash, and settle guest bills.
Information Source: Provide information regarding hotel facilities, services, and local attractions.

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Required Skills And Qualifications

Communication Skills: Strong verbal and written communication in English, with additional languages considered a plus.
Interpersonal Skills: Courteous, guest-oriented, and professional demeanor.
Technical Skills: Proficiency in Property Management Systems (PMS) and basic computer software (e.g., Microsoft Office).
Experience: Previous experience in hospitality is preferred, though entry-level positions are common.
Physical Requirements: Ability to stand for long periods and occasionally lift luggage (up to

).

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Typical Educational Requirements