Guest Relationship Executive

Designation: Guest Relationship Executive (GRE)

Location: CP, Delhi

Salary :- 20K to 25K

We are looking for a Guest Relationship Executive (GRE) who will be responsible for creating a warm and welcoming experience for guests at Khan Chacha. The role involves interacting with customers, understanding their requirements, handling queries and feedback, and ensuring a high standard of hospitality throughout their visit.

The ideal candidate should have excellent communication skills, a pleasant personality, and a strong customer-service mindset.

• Welcome and greet guests warmly upon arrival and ensure a positive first impression.
• Assist guests with seating and provide information about the restaurant, menu and available offerings.
• Understand guest requirements and provide prompt assistance during their visit.
• Handle guest queries, feedback and complaints professionally and escalate issues to the Restaurant/Store Manager whenever required.
• Ensure guests receive timely and courteous service.
• Maintain regular interaction with guests to understand their experience and satisfaction.
• Coordinate with the service, kitchen and restaurant operations teams to resolve guest requirements quickly.
• Assist in managing reservations, special requests and VIP/corporate guests, wherever applicable.
• Maintain a record of guest feedback and share recurring concerns with the management team.
• Support the team in maintaining restaurant ambience, cleanliness and hospitality standards.
• Ensure proper coordination during peak hours, special events and high-footfall periods.
• Encourage repeat visits by maintaining a strong relationship with regular customers.
• Handle guest recovery situations with professionalism and ensure appropriate resolution.
• Support promotional activities, customer engagement initiatives and special occasions organised by the restaurant.
• Ensure company SOPs and service standards are followed at all times.
• Perform any other guest-service or restaurant-related responsibilities assigned by the management.

• Excellent verbal communication and interpersonal skills.
• Pleasant, confident and well-groomed personality.
• Strong customer-service orientation.
• Ability to remain calm and professional while handling difficult guests.
• Good problem-solving and complaint-handling skills.
• Ability to coordinate effectively with multiple restaurant departments.
• Positive attitude and willingness to work in a fast-paced restaurant environment.
• Good knowledge of Hindi and English; knowledge of additional languages will be an advantage.
• Basic computer/POS knowledge is preferred.

• Education: Minimum 12th Pass; graduate preferred.
• Experience: 1–2 years of experience in Guest Relations, Hospitality, Restaurant, QSR, Hotel, Retail or Customer Service.
• Freshers with excellent communication skills and a suitable personality may also be considered.

Pls share CV at [Confidential Information]