Resident Manager (RM) – Gurgaon
Role Overview
We are looking for a polished and hospitality-driven Resident Manager for Gurgaon who brings strong exposure to luxury (five-star) hotel environments. This role is ideal for professionals who excel in guest relations, service excellence, and premium living experiences while also driving business performance.
Key Responsibilities
Resident Experience & Service Excellence
- Deliver a seamless and elevated resident experience aligned with luxury hospitality standards.
- Handle resident queries, concerns, and escalations with professionalism and efficiency.
Property Oversight
- Ensure the property consistently meets high standards of cleanliness, upkeep, and presentation.
- Coordinate with relevant teams to maintain service quality and resident satisfaction.
Revenue & Occupancy Focus
- Support occupancy growth through retention, relationship management, and upselling initiatives.
- Contribute to revenue targets through resident engagement and service excellence.
Financial Accountability
- Monitor cost efficiency and support profitability goals at the property level.
Team Collaboration
- Work closely with internal teams and stakeholders to ensure seamless service delivery.
Compliance & Standards
- Ensure adherence to company policies, safety guidelines, and regulatory requirements.
Problem Solving & Continuous Improvement
- Resolve escalations with a customer-first approach.
- Identify opportunities to enhance service delivery and resident experience.
Mandatory Eligibility Criteria
Educational Qualification:
- Bachelor's degree in Hotel Management / Hospitality Management (IHM graduates preferred)
Experience:
- Minimum 2+ years of experience in a five-star hotel
- Exposure to guest relations, front office, or luxury hospitality service roles
Preferred Skill Set
- Excellent communication and interpersonal skills
- Strong customer-centric mindset
- Professional personality with confidence and ownership
- Ability to multitask and manage high-expectation residents
Application Details
Interested candidates can share their updated resume at [Confidential Information] with the subject line: Application for Resident Manager | Gurgaon
