Position: Guest Relations Executive (Operations & Business Development Focus)
Overview:
We are seeking a dynamic and proactive Guest Relations Executive who combines strong operational expertise with business development acumen. The ideal candidate will efficiently manage day-to-day operations while actively contributing to lead generation and revenue growth. This role is crucial in maintaining high service standards and ensuring guest satisfaction across our properties.
Key Responsibilities
Operations & Guest Experience
- Manage day-to-day operations efficiently to ensure seamless guest experiences.
- Address guest concerns effectively, both pre-booking and post-booking, ensuring timely resolution and satisfaction.
- Oversee inventory management for all properties, ensuring furnishings, amenities, and supplies are well-stocked.
- Maintain property upkeep standards, ensuring cleanliness, functionality, and overall aesthetic appeal.
- Implement and monitor upkeep schedules and regular property inspections.
- Supervise and coordinate housekeeping staff, ensuring quality and efficiency.
- Ensure consistent quality control across guest rooms and common areas.
- Coordinate repairs and maintenance as needed to ensure operational continuity.
Business Development & Revenue Initiatives
- Drive lead generation for new properties/apartments.
- Assist in property acquisitions by scouting nearby locations and generating local leads.
- Support revenue-enhancing activities, such as sending promotional emailers, building partnerships (e.g., hospitals, corporates), and developing new guest engagement initiatives.
- Collaborate with the team to identify new business opportunities and process improvements.
Vendor & Staff Coordination
- Manage and coordinate with suppliers and vendors to ensure timely procurement and cost efficiency.
- Assist in staff training, including hospitality practices such as meal or breakfast preparation support when needed.
Qualifications & Skills
- Bachelor's degree in Hospitality, Business Administration, or related field.
- 14 years of experience in hospitality operations, guest relations, or property management.
- Strong organizational and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Proficiency in MS Office and basic property management systems.
- A proactive, service-oriented, and ownership-driven attitude.
