Guest Relations Executive

Position: Guest Relations Executive (Operations & Business Development Focus)

Overview:

We are seeking a dynamic and proactive Guest Relations Executive who combines strong operational expertise with business development acumen. The ideal candidate will efficiently manage day-to-day operations while actively contributing to lead generation and revenue growth. This role is crucial in maintaining high service standards and ensuring guest satisfaction across our properties.

Key Responsibilities

Operations & Guest Experience

• Manage day-to-day operations efficiently to ensure seamless guest experiences.
• Address guest concerns effectively, both pre-booking and post-booking, ensuring timely resolution and satisfaction.
• Oversee inventory management for all properties, ensuring furnishings, amenities, and supplies are well-stocked.
• Maintain property upkeep standards, ensuring cleanliness, functionality, and overall aesthetic appeal.
• Implement and monitor upkeep schedules and regular property inspections.
• Supervise and coordinate housekeeping staff, ensuring quality and efficiency.
• Ensure consistent quality control across guest rooms and common areas.
• Coordinate repairs and maintenance as needed to ensure operational continuity.

Business Development & Revenue Initiatives

• Drive lead generation for new properties/apartments.
• Assist in property acquisitions by scouting nearby locations and generating local leads.
• Support revenue-enhancing activities, such as sending promotional emailers, building partnerships (e.g., hospitals, corporates), and developing new guest engagement initiatives.
• Collaborate with the team to identify new business opportunities and process improvements.

Vendor & Staff Coordination

• Manage and coordinate with suppliers and vendors to ensure timely procurement and cost efficiency.
• Assist in staff training, including hospitality practices such as meal or breakfast preparation support when needed.

Qualifications & Skills

• Bachelor's degree in Hospitality, Business Administration, or related field.
• 1–4 years of experience in hospitality operations, guest relations, or property management.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office and basic property management systems.
• A proactive, service-oriented, and ownership-driven attitude.