Guest Relations Executive

About The Spirited Spot :

The Spirited Spot (TSS) is a premium mixology-driven bar and kitchen known for its elevated cocktails, global comfort cuisine, vibrant music culture, and impeccable service standards. Designed as a contemporary social haven, TSS blends craft, creativity, and cosmopolitan energy to offer guests an immersive drinking and dining experience.

The brand's flagship outlet in Nagpur has quickly become a benchmark for modern bar culture in Central India, inspiring a strong community of cocktail lovers and lifestyle-driven patrons.

Nagpur Outlet Instagram : https://www.instagram.com/thespiritedspotnagpur

Building on this success, TSS is now expanding with its new outlet launching in January in Baner, Pune bringing its signature philosophy, curated experiences, and elevated service style to one of India's most dynamic hospitality markets.

Job Title : Guest Relations Executive

Job Location: The Spirited Spot (TSS), Pune

Job Location : https://maps.app.goo.gl/tNX98fuzbftzVEc2A

Category: Premium Bar Elevated Dining Mixology-led Experience

Contact Mail id : [Confidential Information]

About the Role

The Guest Relations Executive (GRE) at The Spirited Spot (TSS) is the face and voice of our hospitality philosophy. As a premium mixology-driven bar with a flagship outlet in Nagpur and a new destination opening in Baner, Pune, TSS requires a GRE who can bring warmth, charm, and professionalism to every guest interaction. This role demands a poised communicator with exceptional etiquette, high grooming standards, and the ability to create seamless, memorable guest journeys. The GRE sets the first impression and often the lasting impact of the TSS experience.

Key Responsibilities

1. Guest Welcome & Hosting

Greet guests with warmth, confidence, and personalised attention.

Manage reservations, walk-ins, waiting lists, and high-demand flow efficiently.

Ensure smooth seating and maintain minimal wait time.

Extend special handling for VIPs, influencers, and regular guests.

2. Guest Experience & Engagement

Understand guest preferences, occasions, and expectations to personalise service.

Interface with guests throughout their visit to ensure satisfaction and comfort.

Proactively handle queries, special requests, and concerns with professionalism.

Maintain the signature TSS hospitality style warm, conversational, elegant.

3. Communication & Coordination

Coordinate seamlessly with service, bar, kitchen, and management teams.

Keep teams updated on reservations, VIP movements, and special arrangements.

Maintain clear knowledge of menu items, signature cocktails, events, and promotions.

Manage guest feedback logs, post-visit follow-ups, and experience notes.

4. Brand Representation & Front Desk Management

Maintain impeccable grooming standards aligned with TSS brand identity.

Ensure the host desk, entrance, and waiting area reflect TSS ambience standards.

Uphold etiquette, posture, and communication tone expected of a premium brand.

Ensure smooth daily functioning of the reception/front desk area.

5. Operational Support & Administration

Manage reservation platforms, guest lists, feedback reports, and call logs.

Assist with daily briefing inputs related to guest flow and special bookings.

Support management with documentation, guest insights, and report updates.

Maintain accuracy in all guest-related data and reservation records.

Skills & Qualifications

24 years of experience in guest relations/hostess/front office in premium hospitality.

Excellent spoken English; strong communication and interpersonal skills.

High grooming standards with a professional, confident presence.

Strong organisational skills; ability to manage rush hours smoothly.

Familiarity with POS/reservation software is an added advantage.

Personal Attributes

Warm, welcoming, and emotionally intelligent.

Poised, polished, and articulate in all guest interactions.

Calm and graceful under pressure; solution-oriented mindset.

Detail-focused with strong sense of etiquette and presentation.

Team-oriented with a proactive approach to guest service.

Why Join TSS

Represent one of the region's most experience-led hospitality brands.

Engage with high-profile, urban clientele in premium settings.

Be part of the opening team for TSS Baner, Pune.

Grow in a brand that values personality, hospitality, and long-term development.

Opportunity to build strong guest relationships and develop a hospitality career path.