Guest Relations Executive

About Our Company:

Sammy's dreamland Co. Pvt. Ltd. is a Bangalore-based real estate firm with a diverse project portfolio.

Our mission is to be recognized as Bangalore's leading real estate developer for plotted development projects, townships, and green communities.

We as a company are dedicated to people. Our employees are a great asset of the organization, and thus, we strive to support our team to grow and succeed with us. Empowered by a global work culture and a conducive learning environment, we invite young and experienced minds to join our team of experts. We're always open to new ideas that will transform lifestyles and change the way people live and work.

Job Profile

The Guest Relations Executive will be thefirst point of contactfor all walk-in clients, channel partners, and site visitors at our real estate project/office.

The role is responsible for ensuring awarm welcome, professional experience, and smooth coordinationbetween guests and the sales team, thereby enhancing our brand image and supporting conversions.

Key Responsibilities

Guest Welcome & Front-Desk Management

• Greet all visitors, prospective buyers, and channel partners in a courteous and professional manner.
• Maintain a pleasant and welcoming reception / site office environment at all times.
• Ensure visitor registration, security protocols, and basic formalities are completed.

Client Handling & Coordination

• Understand the purpose of the visit androute guests to the appropriate sales manageror team member.
• Brief visitors on project basics (location highlights, configuration overview, amenities, pricing range, etc.) before handover to sales.
• Coordinate and managesite visits / project toursin sync with the sales and operations teams.
• Offer refreshments and ensure overall hospitality standards are maintained.

Communication & Follow-Ups

• Capture and updateclient details(name, contact, source, requirements, budget, visit feedback) in CRM / Excel.
• Sendthank-you messagesand basic follow-up communication (WhatsApp, email, SMS) as guided by the sales team.
• Coordinateappointments, re-scheduling, and reminders for client meetings and site visits.

Key Skills

• Excellent communication skills spoken and written English; knowledge of local language(s) is an advantage.
• Stronginterpersonal skillswith a friendly and professional demeanor.
• Goodpresentation and grooming standards.
• Ability to handle multiple guests, walk-ins, and calls simultaneously.
• Proficiency inMS Office (Excel, Word, PowerPoint); familiarity with CRM tools is a plus.