Job Description
Job Title: Guest Relations Executive/Receptionist/- Apply only Pune Candidates.
Department: Guest Relations / Front Office
Job Summary
The Guest Relations Executive is responsible for ensuring a seamless and positive experience for all guests, from the moment they arrive until they depart. This role is pivotal in delivering exceptional customer service, addressing guest inquiries, and resolving issues efficiently while maintaining a positive and welcoming environment.
Key Responsibilities
Guest Interaction:
Greet and welcome guests upon arrival, ensuring they feel valued and important.
Act as the primary point of contact for guests throughout their stay.
Provide information about the hotel's services, facilities, and local attractions.
Guest Satisfaction
Liaise with other departments to ensure guest requests and complaints are addressed swiftly and effectively.
Maintain clear communication with housekeeping, front office, and F&B teams to ensure seamless service delivery.
Crisis Management
Assist with emergency procedures and ensure the safety and well-being of guests during critical situations.
Handle unforeseen situations like overbooking with tact and professionalism.
Skills: guest relations,problem-solving,hospitality,crisis management,customer service,communication,teamwork,front office
