Guest Relations Executive

Join our growing team where you will serve as the first point of contact for our international guests. This role requires a customer-focused professional with excellent English communication skills (both written and verbal), a strong attention to detail, and a natural flair for sales.

Experience Required: 1-2 years

Key Responsibilities

Respond to booking enquiries from guests in a prompt, professional, and friendly manner

Understand guest needs and provide accurate, tailored solutions

Share detailed information on availability, accommodation types, locations, and services

Ensure a high level of customer satisfaction through clear and effective communication

Handle guest escalations and complaints with empathy, professionalism, and a solution-oriented approach

Collaborate cross-functionally with internal teams to drive sales and ensure seamless operations

What We are looking for:

Excellent English communication skills (written & verbal)

Strong interpersonal and customer service abilities

A proactive mindset with a flair for sales

Good computer skills with the ability to multitask across systems

Interest in the travel & hospitality industry

Flexibility to work evenings and weekends

Degree in Tourism / Public Relations (preferred)

What we Offer:

Training and development opportunities

Exposure to international guests and global standards

A dynamic and collaborative work environment with competitive salary and perks.

If you are passionate about hospitality, delivering exceptional guest experiences and have good communication skills, we would love to hear from you!

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