JOB TITLE: Guest Relations Executive / Senior Guest Relations Executive
LOCATION: Auroville & Coorg
ABOUT goSTOPS:
goSTOPS is India's premier backpacker hostel chain, providing vibrant, affordable stays and experiences to the youth traveler. With a rapidly expanding network across the country, we're committed to making travel affordable, accessible, and unforgettable. Join us as we shape the future of travel for the next generation!
ROLE OVERVIEW:
goSTOPS, India's fastest-growing backpacker hostel brand, is looking for a proactive and guest- centric Guest Relations Executive / Senior Guest Relations Executive to join our team in South India. As a frontline ambassador of the brand, you will ensure exceptional hospitality, smooth operations, and a vibrant, welcoming experience for every guest.
KEY RESPONSIBILITIES:
Guest Services
- Greet and welcome guests warmly, ensuring high levels of customer satisfaction throughout their stay.
- Provide accurate information about the property, local experiences, and goSTOPS community
Front Desk Operations
- Manage guest check-in and check-out processes efficiently.
- Ensure all registration documents and ID verifications are accurately maintained.
Communication
- Handle phone calls, messages, and emails; redirect queries to appropriate departments.
- Maintain a helpful, clear, and friendly communication tone with guests and staff.
Administrative Support
- Maintain organized records, checklists, and documentation logs.
- Prepare spreadsheets and reports for operational and guest service needs.
Property Management Assistance
- Conduct periodic inventory checks and maintain supply records.
- Assist with procurement and restocking of monthly operational supplies.
- Act as the property in-charge during the absence of the Property Manager.
Food and Beverage Assistance
- Assist in serving food and beverages, ensuring guest satisfaction and cleanliness of service areas.
Book-keeping Support
- Issue invoices and assist in basic financial documentation such as bill checks and petty cash records.
Cross-Location Travel
- Be open to traveling to other goSTOPS properties across South and West India when required.
QUALIFICATION AND CERTIFICATIONS:
Minimum Qualification
Final-year student or graduate in Hotel Management (preferred).
EXPERIENCE,SKILLS AND COMPETENCIES
- Minimum 6 months of industrial training or relevant hospitality experience.
- Strong communication skills—verbal and written—with a pleasant personality.
- Flexibility and willingness to travel within South India as needed.
WHAT WE OFFER
- Competitive salary with Performance Linked Incentives (PLI) upto 35% of gross salary
- Statutory benefits: Provident Fund (PF) and Employee State Insurance (ESIC)
- Complimentary accommodation and meals provided by the company
- Opportunity to work at pan-India hostel locations, with exposure to South and West regions
- A fun, youthful work environment with a focus on creating memorable guest experiences
