Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
- Contact appropriate individual or department (eg, Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem
- Follow up with guests to ensure their requests or problems have been met to their satisfaction
- Receive, record, and relay messages accurately, completely, and legibly
- Respond to special requests from guests with unique needs
- Communicate VIP arrivals to designated personnel for escort and delivery of amenities
- Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
- Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation
- Speak with others using clear and professional language; answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with others; support team to reach common goals
- Comply with quality assurance expectations and standards
- Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
- Stand, sit, or walk for an extended period of time or for an entire work shift
PREFERRED QUALIFICATIONS
- Education: High school diploma or GED equivalent
- Related Work Experience: No related work experience
- Supervisory Experience: No supervisory experience
- License or Certification: None
