Company Profile
Seven Echoes is a premier luxury villa and serviced flat rental brand, curating unforgettable travel experiences across Goa. By offering handpicked, exclusive properties, we combine elegant design, personalized hospitality, appealing to discerning travelers and villa owners alike. Our mission is to transform every getaway into a remarkable memory, blending sophistication, warmth, and innovation. With seamless. full-service accommodations and curated local experiences we provide not just a place to stay, but a luxurious lifestyle to embrace. At Seven Echoes we redefine travel and hospitality with exceptional service at every step.
Location:Saligao,Goa
Compensation:50,00070,000 per month (depending on experience)
Guest Relations (frontfacing)
- Be the primary point of contact for guests from enquiry to postcheckout: calls, WhatsApp and email
- Handle reservations: share options, block calendars, confirm bookings, coordinate payments and basic documentation.
- Coordinate smooth checkins and checkouts with caretakers/drivers; share directions, house rules and local tips.
- Proactively check in with guests during the stay, resolve issues quickly and turn complaints into wow moments.
- Maintain high ratings on OTAs and review platforms by encouraging reviews and responding thoughtfully to feedback.
Villa Operations
- Ensure all assigned villas areguestready: cleanliness, inventory, amenities, basic maintenance, safety checks.
- Create and enforce SOPs with caretakers, housekeeping and onground vendors (pool, gardening, pest control etc.).
- Conduct regular property audits and share reports with management (defects, capex needs, guest feedback themes).
- Coordinate and find vendors for chefs, transport vendors and other partners for addon services, ensuring quality and punctuality.
- Track and resolve operational incidents: breakdowns, emergencies, overbookings, lastminute changes.
Commercial and Coordination
- Work with founders on pricing inputs, minimumnight rules and basic revenue management for each villa.
- Maintain booking, payout and expense trackers for operations; share weekly summaries and key issues.
- Support owner relations: periodic updates to homeowners, addressing their concerns, organising property visits.
- Liaise with marketing / social media for content needs (special experiences, shoot coordination, new villa launches).
Early stage flexibility
- Be willing to pitch in beyond the pure job description:
- Help with hiring & training of caretakers or juniors.
- Assist with documentation, simple contracts, or vendor onboarding.
- Join property recce trips, photoshoots, or founder meetings when needed.
This is abuilder role the person will help set up systems, not just follow them
