Guest Relations Agent (Four Points by Sheraton Singapore, Jurong)

Primary Responsibilities

• Perform Front Desk room reservation duties such as check-in & out of guest, handle billing process, queue room and communication with room controller, ensure sufficient supplies of room key and key jacket.
• Manage the hotel driveway for clearance, greet guests upon arrival at the porte cochere, assist with guests luggage, and ensure proper storage of guests parcels or other items upon receiving and prompt delivery to guests.
• Assist in breakfast services including buffet assembling, disassembling and replenishment, greeting and ushering guests to the buffet, cleaning and clearing of tables, serving and attending to the table requests.
• Ensure compliance with security protocols such as screening and issuing of passes to hotel visitors, mechanizing carpark operation, patrolling hotel premises, and supporting the team for emergency cases and investigation.

Requirements

• Minimum GCE O Level or its equivalent.
• Minimum 1 year of experience in customer service.
• Ability to use basic Microsoft Office applications – Word, Excel, PowerPoint.
• Possess multi-tasking and time management skills.
• Knowledge and experience in problem solving.