Company Description
Little Kitchen Help Ltd. specializes in connecting companies with the best candidates in the hospitality industry. Backed by over 20 years of industry experience, our team is dedicated to understanding and addressing the unique needs of businesses and professionals alike. We are passionate about helping hospitality establishments and staff achieve their goals by providing tailored recruitment solutions.
We are seeking a dynamic and polished Guest Relations Manager to lead the front-facing guest experience for an upcoming high-end Italian restaurant in Mumbai. The ideal candidate brings warmth, sophistication, and a deep understanding of luxury hospitality — ensuring every guest enjoys a truly memorable dining experience from the moment they arrive to the moment they leave.
- Key Responsibilities
- Greet and welcome all guests in a warm, professional manner aligned with the restaurant's luxury positioning.
- Manage reservations, seating arrangements, and waitlist operations with precision and grace.
- Serve as the primary point of contact for VIP guests, handling all special requests and personalised preferences.
- Coordinate seamlessly with the kitchen, bar, and service teams to ensure flawless service execution.
- Resolve guest complaints promptly and professionally, turning challenges into moments of delight.
- Oversee front-of-house operations during service, maintaining ambience, pacing, and overall guest flow.
- Develop and maintain a guest database capturing preferences, dietary needs, and visit history.
- Train and coach the reception and host/hostess team on etiquette, communication, and service standards.
- Collaborate with the marketing team on guest engagement initiatives, events, and loyalty programmes.
- Monitor online reviews and guest feedback, developing action plans for continuous improvement
RequirementsQualifications
- Bachelor's degree in Hospitality Management or a related field.
- 4–6 years of experience in luxury hospitality, fine dining, or a 5-star hotel environment.
- Proven track record in guest-facing leadership roles.
- Fluency in English; knowledge of Italian or additional languages is a plus.
Skills & Attributes
- Impeccable personal presentation and refined interpersonal skills.
- Calm under pressure with strong emotional intelligence.
- Proficiency in reservation management software (OpenTable, Resy, or similar).
- Passion for Italian cuisine, culture, and the art of fine dining.
- Sharp attention to detail and a guest-first mindset at all times.
