Essential Functions and Responsibilities:
- Ensure a smooth and seamless employee and guest experience by communicating warmly, clearly, and effectively with employees, guests, hosts, vendors, and others.
- Consistently provide professional, friendly, and welcoming interactions to all individuals.
- Answer and screen all incoming internal calls, handling inquiries appropriately. Redirect calls when necessary and take adequately detailed messages.
- Greet, assist, and direct visitors, vendors, and the general public with professionalism, courtesy, and respect.
- Manage visitor badges and maintain appropriate visitor records.
- Be actively visible in the reception area and accessible to customers via phone or walkie-talkie.
- Provide advance notice to the manager and customer for personal time off.
- Provide administrative support for personnel in administration, mail room, and copy/publication.
- Maintain guest registration logs through the electronic guest management system.
- Schedule, organize, and assist with event and meeting room reservations.
- Familiarize with all documents, manuals, and standard operating procedures to interact with guests and employees.
- Promptly and reliably assist with any changes or new information, ensuring customer satisfaction.
- Ensure a positive guest/group experience through personal interactions, functions, or other engagements.
- Flexibility to accommodate irregular and extended hours when needed.
- Assist with administrative responsibilities, including ordering supplies, inspecting conference rooms, and maintaining supply closets.
- Provide travel assistance (e.g., calling cabs, communicating arrival times).
- Demonstrate professionalism and pride in all aspects of duties and responsibilities.
- Adhere to all safety and security protocols.
- Review internal work order systems and report service requests to the building management team, liaising between tenants and landlords.
- Coordinate necessary corrective actions with property management personnel, AV techs, or third-party vendors.
- Serve as a liaison between clients and building vendors.
- Assist with event coordination, catering, and ad-hoc requests.
- Support Community Hosts to maintain consistent guest experiences.
Key Competencies:
- Communication: Comfortable corresponding with executive-level clients and interacting with individuals at all levels.
- EQ (Emotional Intelligence): Demonstrate exceptional emotional intelligence and empathy.
- Organized: Detail-oriented, confident, self-starter with exceptional organizational skills.
- Proactive: Maintain a can-do mentality with the ability to act with minimal information.
- Character: Demonstrate integrity, accountability, self-awareness, and a strong work ethic. Showcase strong business acumen.
- Professional: Project an approachable and professional image in personal appearance, manner, and demeanor.
- Resilient: Ability to work under pressure and act in a calm, collected manner.
- Technology Proficiency: Ability to use Microsoft Suite and quickly adapt to proprietary tech tools.
- Customer-Centric: Focused on providing a top-notch, hospitality-driven experien
