Guest relation executive

Key Responsibilities ● Guest Engagement & Personalized Service: ○ Welcome and greet guests, providing a personalized experience (e.g., aarti/tilak, escorting to rooms). ○ Maintain regular, proactive contact with in-house guests to ensure comfort. ○ Handle special requests, preferences, and amenities for VIPs and long-stay guests.

● Front Office & Operational Coordination: ○ Oversee the check-in and check-out process for VIPs and premium guests, ensuring a seamless experience. ○ Work closely with Front Office, Housekeeping, and F&B departments to fulfill guest requirements. ○ Update guest profiles and preferences in the Property Management System (e.g., Fidelio).

● Feedback & Complaint Resolution: ○ Solicit guest feedback and promptly address queries or complaints. ○ Perform service recovery to turn negative experiences into positive ones.

● Administration: ○ Manage the Executive Lounge/Club floor (if applicable). ○ Prepare and update arrival lists, VIP lists, and daily reports. ○ Maintain the highest standards of grooming and professional etiquette. Desired Candidate Profile

● Education: Graduate (preferably in Hotel Management).

● Experience: 0 - 3 years in a similar role in a 5-star hotel / Aviation.

● Skills: Exceptional verbal and written English communication skills; additional foreign languages are a plus. ● Attributes: Confident, proactive, with a pleasing personality and strong interpersonal skills.

● Flexibility: Willingness to work in shifts (day/evening).