Guest Relation Executive

Job Summary:

The Guest Relations Executive (GRE) serves as the first point of contact for patients and visitors.

The role involves ensuring a smooth, pleasant, and supportive experience for all guests by

providing professional assistance, guidance, and information during their hospital visit or stay.

Key Responsibilities:

• Greet and assist patients, attendants, and visitors in a courteous and professional manner.
• Coordinate patient admissions, discharges, and transfers in collaboration with nursing and billing departments.
• Handle patient queries, complaints, and feedback efficiently and escalate issues when necessary.
• Provide information regarding hospital facilities, consultants, and services.
• Assist international and VIP patients with personalized care and coordination.
• Maintain daily patient interaction reports and update management on key concerns or feedback.
• Support billing and documentation processes as needed.
• Coordinate with doctors, nurses, and other hospital departments to ensure patient satisfaction.
• Ensure waiting areas and front desk zones are organized and welcoming.
• Handle phone calls, appointment scheduling, and follow-ups with empathy and accuracy.

Required Qualifications & Skills:

Education: Graduate in Hospitality, Healthcare Administration, or any related field.

Skills:

• Excellent communication and interpersonal skills.
• Patient handling and conflict resolution.
• Basic computer knowledge (MS Office, Hospital Information System).
• Fluency in English and local languages preferred.
• Pleasing personality with a service-oriented attitude.

Key Competencies:

• Empathy and patience
• Professional appearance and behavior
• Problem-solving ability
• Team collaboration
• Time management
• Work Schedule:
• Rotational shifts (including weekends and holidays, as per hospital policy)