Role & responsibilities :
- Greet and welcome clients, prospects, and visitors in a professional and friendly manner.
- Act as the first point of contact for all walk-ins and scheduled visits.
- Manage appointment scheduling and coordinate with the customers.
- Maintain the reception area and ensure a warm and professional ambiance.
- Handle client inquiries in person, over the phone, or via email, and redirect them to the appropriate departments as necessary.
- Maintain a visitor log and generate daily or weekly reports as required.
- Assist the sales and marketing team in organizing events, open houses, or property expos.
- Gather customer feedback and report insights to the management team.
- Ensure that marketing brochures, models, and property displays are updated and well-presented.
- Assist in follow-ups with clients post-visit for feedback and nurturing leads.
- Experience in hospitality, Customer service, or customer relations, preferably within real estate or property development.
- ERP Knowledge is preferred.
Preferred candidate profile
Minimum 5 to 6 years experience in the Front desk handling the entire front desk area.
