About Us
We exist to inspire Hope, Joy, Courage, and Purpose in the global workforce. More than managing logistics, our Guest Experience team sets the emotional stage for our corporate learners. We deliver exceptional, high-quality service by honouring guest dignity, creating welcoming environments, and providing seamless operational execution.
Role Overview
Positioned at the intersection of project management, facilities management, and customer success, you will oversee operations, venue readiness, learning administration, and stakeholder relationships. You will also serve as a dedicated people manager, coaching junior staff and continually refining SOPs.
Key Responsibilities
- Operations & Project Execution: Lead program execution within timeline and budget. Coordinate logistics, registrations, collateral, and trainer support while anticipating risks and managing contingencies.
- Guest Experience & Stakeholder Management: Serve as the primary advocate for learners, ensuring high-touch hospitality and psychological safety. Manage clear communications with corporate clients, internal teams, and third-party vendors.
- Team Leadership & SOPs: Coach, mentor, and direct Guest Experience Executives, Assistants, and Interns. Drive SOP compliance and partner with the HOD to optimise operational workflows.
- Venue & Facilities Management: Maintain venue readiness, high cleanliness standards, and defect-free spaces. Conduct routine monthly facility audits and propose space improvement plans.
Job Requirements
Education & Experience:
- Recognized Degree in Hospitality, Tourism, Events Management, or a related field with at least 4 years of relevant experience.
- Prior experience in Venue or Facilities Management is a strong advantage.
Leadership & Operations:
- Proven track record in team leadership, SOP compliance, and project execution.
Key Skills:
- Strong problem-solving abilities and adaptability in a fast-paced environment.
- High grooming standards and excellent communication skills across all stakeholder levels.
- Meticulous attention to detail and a passion for exceptional customer service.
Flexibility:
- Willingness to work beyond office hours or weekends when event schedules require.
