Guest Experience Manager - Premium Catering / Hospitality / Events

Job Title: Guest Experience Manager

Industry: Premium Catering / Hospitality / Events

Job Type: Full-Time & Permanent

Experience: 4 to 8+ Years

Location: Gujarat

Work Mode: Work from Office / Event-Based

Working Days: As per business and event requirements

Working Hours: Flexible, based on meetings and event schedules

Compensation Range: Based on Experience & Interview Outcome

Job Brief

We are looking for a warm, confident, and driven Guest Experience Manager who knows how to build strong client relationships and create memorable experiences.

This role is a mix of business development, client relations, and event hosting. You will meet clients, build new business, manage key relationships, and be the face of the brand at important events.

The right person can handle a business meeting in the afternoon and host a premium event in the evening with the same calm and grace.

Your goal is simple: make every client feel valued, cared for, and excited to come back.

Responsibilities

Business Development

• Build new client relationships across weddings, corporate events, social events, and partnerships.
• Attend networking events, venue visits, and industry gatherings.
• Meet clients to understand their needs and present the brand's services.
• Prepare and present proposals with the relevant internal teams.
• Manage the sales process from the first inquiry to contract and advance payment.
• Build strong relationships with wedding planners, event designers, venue teams, and corporate teams.

Guest Experience & Event Hosting

• Be present at key events as the main host and client contact.
• Welcome clients and VIP guests and ensure they receive a warm experience.
• Make sure clients feel supported from arrival to farewell.
• Handle last-minute requests and concerns with calmness and ownership.
• Conduct food tasting sessions with the kitchen team before events.
• Maintain high standards of service and presentation at every event.

Client Relationship Management

• Build long-term relationships with clients and encourage repeat business.
• Stay connected with clients after every event.
• Manage client communication from confirmation to event closure.
• Understand client needs and suggest suitable additional services.
• Create a personal and memorable experience rather than a simple sales interaction.

Internal Coordination

• Share client preferences, VIP details, and special requirements with internal teams.
• Identify any issues that may affect the client experience before the event.
• Act as the key link between the client and the internal team.
• Keep communication clear, calm, and solution-focused.

Qualifications

Required

• 4 to 8 years of experience in client relations, business development, luxury hospitality, premium events, or related fields.
• Experience in premium hotels, resorts, luxury events, fine dining, premium F&B, luxury retail, corporate hospitality, or similar environments.
• Strong relationship-building and business development skills.
• Comfortable speaking with senior and veryhigh-value clients.
• Fluent in Gujarati, Hindi, and English.
• Excellent grooming and professional presentation.
• Calm and confident while handling pressure.
• Strong discretion when dealing with VIP clients and sensitive situations.
• Comfortable managing both client meetings and live events.

Strongly Preferred

• Existing relationships with clients, wedding planners, or venue partners in Gujarat are a great advantage.
• Experience with HNI / UHNI clients or premium customer segments.
• A genuine interest in food, celebrations, hospitality, and creating memorable experiences.
• Ability to understand that strong relationships are at the heart of long-term business.

Relevant Backgrounds

Candidates from the following backgrounds may be a strong fit:

• Client Relations or Business Development in luxury hotels, premium resorts, private aviation, yachts, or 5-star banqueting.
• Wedding or luxury event planning with a strong client network in Gujarat.
• Front-of-house or guest relations roles in fine dining or premium F&B.
• Premium retail or lifestyle brands with HNI client exposure.
• Corporate hospitality or protocol roles involving senior client relationships.
• Private aviation and luxury airline service.
• Luxury retail and relationship management.
• VIP, celebrity, or talent management.
• Yacht and premium hospitality service.
• Art galleries and auction houses.
• Luxury travel and private concierge services.
• Corporate protocol and VIP event management.
• Heritage hospitality and premium estate management.
• Luxury PR and brand experience.

Why Join Us

• Work closely with senior leadership and play a visible role in the business.
• Build relationships with premium and high-value clients.
• Be part of important weddings, celebrations, and events.
• Combine business development with hospitality and client experience.
• Get the opportunity to grow your network across Gujarat.
• Make a real impact on how clients experience the brand.
• Be part of a team where relationships, trust, and memorable experiences matter.

Application Instructions

If you possess the qualifications and are driven to excel in your field, we warmly invite you to apply by sharing your updated resume at [Confidential Information] or by applying directly through this platform.

Note: We value every application. Due to the high volume of applications, only shortlisted candidates will be contacted. Your understanding is appreciated in this regard!

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