Guest Experience Executive -Lonavala

Job Description:

The Guest Experience Executive is responsible for delivering exceptional and personalized guest service throughout the guest journey. She will ensure every guest receives a warm welcome, prompt assistance, and memorable hospitality, while maintaining the highest standards of service expected at an ultra-luxury resort.

.Welcome and assist guests during check-in, stay, and check-out, ensuring a seamless experience.
.Build strong relationships with guests and anticipate their needs and preferences.
.Handle guest inquiries, requests, and complaints professionally, ensuring prompt resolution.
.Coordinate with Housekeeping, F&B, Engineering, Spa, and other departments to fulfill guest requests efficiently.
.Conduct courtesy calls and guest satisfaction follow-ups during the stay.
.Maintain accurate guest profiles, preferences, and special occasions in the system.
.Arrange special amenities, celebrations, VIP arrivals, and personalized guest experiences.
.Escort VIPs and high-profile guests as required.
.Ensure lobby and guest-facing areas maintain luxury presentation standards.
.Promote resort facilities, dining outlets, spa services, and recreational activities to enhance the guest experience.

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Job Expectations:

.Prepare daily reports, guest feedback summaries, and shift handover notes.
.Ensure compliance with company SOPs, grooming standards, and hospitality protocols.

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Minimum Qualification:

Bachelor's degree or Diploma in Hospitality Management, Hotel Management,

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Minimum Job Experience:

2-5 years of experience in Guest Relations, Front Office, or Luxury Hospitality

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Reporting to:

Operation Manger

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Travel:

NA

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