About the Company
Kapture CX is an AI-powered, enterprise-grade Customer Experience platform that helps businesses automate customer support across chat, voice, email, social media, and more. Trusted by leading global brands, we leverage AI to deliver seamless customer experiences at scale.
About the Role
We are looking for someone with 1–4 years of experience in Technology Consulting or Management Consulting to bridge business needs with technology solutions. In this customer-facing role, you will work closely with enterprise clients to understand their technology landscape, recommend scalable solution architectures, and drive successful implementations of Kapture CX.
Responsibilities
- Understand customer business processes and existing technology ecosystems to recommend optimal solution designs.
- Collaborate with Sales, Product, Engineering, and Customer Success teams to deliver tailored enterprise solutions.
- Participate in client discovery workshops, requirement gathering, and solution design discussions.
- Build high-level solution architectures and integration approaches for enterprise customers.
- Present technical solutions, product capabilities, and implementation strategies to business and technical stakeholders.
- Work with customers to ensure seamless integration with CRMs, ERPs, ticketing systems, and third-party applications.
- Drive stakeholder engagement throughout the implementation lifecycle and ensure successful project outcomes.
- Translate complex technical concepts into business-friendly recommendations.
- Support Proof of Concepts (POCs), product demonstrations, and technical discussions during the sales cycle.
- Stay updated on emerging technologies, AI-driven CX trends, APIs, and enterprise integration best practices.
Qualifications
- Experience 1–4 years of experience in Technology Consulting (preferred) or Management Consulting.
- Experience working with enterprise customers and cross-functional teams.
- Exposure to SaaS products or enterprise software implementations is preferred.
Required Skills
- Strong understanding of enterprise application architecture and technology landscapes.
- Knowledge of REST APIs, system integrations, middleware, and cloud-based applications.
- Familiarity with CRM, ERP, Helpdesk, or Customer Experience platforms is an advantage.
- Ability to create solution flows, process diagrams, and integration approaches.
Preferred Skills
- Strong architectural understanding of enterprise technology ecosystems.
- Experience driving technology-focused stakeholder discussions.
- Excellent analytical and problem-solving skills.
- Ability to manage multiple customer engagements simultaneously.
Pay range and compensation package
Experience: 1–4 Years Location: Bangalore (Work from Office)
Equal Opportunity Statement
We are committed to diversity and inclusivity in our hiring practices.
Why Join Kapture CX
- Work with one of India's leading AI-powered CX platforms.
- Solve complex enterprise customer challenges with cutting-edge AI technology.
- Collaborate with high-performing product and engineering teams.
- Accelerate your career in enterprise consulting and customer experience technology.
- Be part of a fast-growing global SaaS organization shaping the future of customer support.
