At Reed & Mackay, we are more than a global leader in travel and event management; we are a team united by passion, care, and entrepreneurial spirit. As a unique brand within the Navan Group, we provide deep sector expertise and customised programmes from offices across the globe.
With over 60 years of innovation in service, our success is built on delivering flexibility, reassurance, and insight to our clients. Our built-for-service technology and high-touch expertise removes the hassle from travel and event management, connecting businesses globally while keeping their people productive and safe and their costs down.
Looking for the next opportunity Join our dynamic, inclusive culture, where your ideas are valued, your growth is supported, and your contributions help shape the future of global travel and events.
Purpose Of The Role
GSSC Operations consultant be a key member of the GSSC team for Reed & Mackay. This role will be responsible for generating the boarding pass for the global customers 24 hours prior to departure.
Core Skills/Competencies Required
- The ability to meet agreed on deadlines.
- Travel industry experience.
- Travel terminologies and GDS experience
- Methodical approach.
- Problem-solving skills
- Clear and concise communication – verbal & written
- Integrity will be important to you - open, honest and direct – you will fit with the company's continuing desire to maintain values in developing culture and where all are treated with respect.
- Good listening skills
- Attention to detail.
Responsibilities
- Generating boarding pass to travellers.
- Resolve ad hoc queries in a timely manner.
- Ensure any anomalies are reported to your Line Manager effectively for timely escalation and resolution.
- To develop a customer-focused approach to the internal client base, liaising effectively with other divisions across the business.
Equal Opportunities
At Reed & Mackay we welcome everyone with an open mind and an open heart. This is because we knowpeoples different experiences, identities and backgrounds helps us to build a culture where everyone can collaborate and be their authentic selves, whilst feeling safe, valued and included.
Reed & Mackay is committed to providing equal opportunities by assessing all potential candidates according to their skills, knowledge, qualifications and capabilities. No regard will be given to factors such as age, gender, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion, disability or neurodivergence, or other applicable legally protected characteristics when making any employment decisions, including hiring.
Reasonable adjustments or accommodations will be provided, where required, and in line with local laws, to candidates who have a disability or are neurodivergent. Please notify us of your requirements at [Confidential Information].
