At Reed & Mackay, we are more than a global leader in travel and event management; we are a team united by passion, care, and entrepreneurial spirit. As a unique brand within the Navan Group, we provide deep sector expertise and customised programmes from offices across the globe.
With over 60 years of innovation in service, our success is built on delivering flexibility, reassurance, and insight to our clients. Our built-for-service technology and high-touch expertise removes the hassle from travel and event management, connecting businesses globally while keeping their people productive and safe and their costs down.
Looking for the next opportunity Join our dynamic, inclusive culture, where your ideas are valued, your growth is supported, and your contributions help shape the future of global travel and events.
Online check-in inbox
- Automatic replies - Out of Office emails
- Emails from Airlines regarding bidding for upgrades
- Emails from airlines asking for feedback/survey
- BA emails - Confirmation of Changes
- Emails from airlines with cancellations or delays - Check the booking to see if already highlighted and being worked on - Forward to a desk or Traveller & Booker
- Emails from airlines with information on being able to check in baggage for free - forward to Traveller and Booker
- Emails from Clients - Forward to Desk or ETS to action or reply
Online check-in Pending
- Monitor the pending check in's in IQ
- Check if you are able to push the check-in through
- Check if there is any issue with the bookings
- Clear pending
- Send to desks once they are online
- Email clients to advise check-in is not available
Flight Monitors
- Monitor tasks in IQ
- For delays - send a template email to the traveller and booker
- For Cancellations or possible missed connections - check for alternatives and template email to the traveller and booker
- If a complicated booking - is cancelled or missed connection - flag it to ETS team to follow up
Robotics
- Monitor tasks in IQ
- Delete all information only tasks that require no action
- Check booking history to establish if any urgent action is required
- Highlight tasks to ETS that require follow-up action
Quality check of ETS call logs
- Use IQ Call Log function to check the logs
- Check call log for duplications
- Check call log for clients who should not be charged
- Check call log for correct grammar and punctuation - correct any abbreviations
Basic email enquiries from clients
- Contacting hotels for special requests
- Copy of Itinerary or boarding pass
- Simple questions regarding existing bookings
- Adding information to a booking
Online Support
- Ticketing errors
- Unticketed PNR's awaiting approval
- Online queries from clients
- Triaging of Chat function when available
Ticketing & Reissues
- Schedule change reissues
- Involuntary re-routing reissues
- Revalidations including EMD's
Equal Opportunities
At Reed & Mackay we welcome everyone with an open mind and an open heart. This is because we knowpeoples different experiences, identities and backgrounds helps us to build a culture where everyone can collaborate and be their authentic selves, whilst feeling safe, valued and included.
Reed & Mackay is committed to providing equal opportunities by assessing all potential candidates according to their skills, knowledge, qualifications and capabilities. No regard will be given to factors such as age, gender, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion, disability or neurodivergence, or other applicable legally protected characteristics when making any employment decisions, including hiring.
Reasonable adjustments or accommodations will be provided, where required, and in line with local laws, to candidates who have a disability or are neurodivergent. Please notify us of your requirements at [Confidential Information].
