Responsibilities
- Represent Pinkerton's core values of integrity, vigilance, and excellence.
- Receive shift pass-down information, and conducting shift briefings to provide updates, assignments, training, and uniform compliance.
- Maintain situational awareness of natural and man-made events that may compromise the safety and security of personnel, business operations, and infrastructure for client locations globally.
- Draft and send emergency mass notifications and other crisis communications.
- Ensure that field personnel respond to all emergencies: medical, fire, hazardous materials, natural disasters, and accidents in a timely manner.
- Assist the client's security personnel with the development and/or revision of security operation centre processes, protocols, and systems.
- Identify and route security concerns for resolution regarding physical security alarms.
- Provide back-up support and on-call functions, as needed.
- Oversee quality control and oversight for all production, support, and staffing functions in conjunction with BAC Operations Manager.
- Directly assist in developing and maturing the capabilities of the BAC including support for operations and the intelligence/analytics areas.
- Supervise the maintenance and deployment of a BAC knowledge management dashboard.
- Partner with Operations Manager to identify process and quality improvements.
- Represent the BAC in meetings with client personnel.
- Triage and manage incidents of workplace violence or other associate misconduct.
- Develop and execute training for the Operators in all control room functions and conduct training exercises with the field leadership team.
- All other duties, as assigned.
Qualifications
Graduate with at least five years of experience in BMS, command centre, and/or security operations including dispatch duties within a Supervisor role.
- Effective instructional, written, and verbal communication skills.
- Customer service skills.
- Knowledge of security systems for access control, CCTV systems, badging systems, and alarm monitoring systems.
- Knowledge of research and analysis processes.
- Able to multitask in a fast-paced, and at times stressed work environment.
- Comfortable with a high-tech work environment and constant learning of new tools and innovations.
- Self-motivated, curious, and knowledgeable pertaining to news and current events.
- Dependable team leader with business maturity, enthusiasm, and a positive attitude.
- Computer skills; Microsoft Office.
