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Marriott

GSA - Front Office

Marriott
Delhi
0-5 Years
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  • Posted 3 months ago
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Job Description

  • Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
  • Secure payment; verify and adjust billing
  • Activate and file room keys
  • Process all guest requests and relay messages
  • Print contingency lists to have a record of all guests in case of emergency
  • Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
  • Follow up on any outstanding requests or problems from the previous day and are resolved
  • Run and review daily reports/logs
  • Complete designated cashier and closing reports in the computer system
  • Accept and record wake-up call requests and deliver to appropriate department
  • Count bank at beginning and end of shift; secure bank
  • Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change
  • Notify Loss Prevention/Security of any guest reports of theft
  • Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others; support team to reach common goals
  • Comply with quality assurance expectations and standards
  • Stand, sit, or walk for an extended period of time
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors
  • At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity
  • We actively foster an environment where the unique backgrounds of our associates are valued and celebrated
  • Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates
  • We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law

More Info

Job Type:
Permanent Job
Industry:
Hospitality
Role:
Customer Service Executive (Voice)
Function:
Customer Service/Call Centre/BPO, Admin/Secretarial/Front Office
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Marriott

Marriott International is one of the worlds largest and most well-known hotel chains, founded by J. Willard Marriott in 1927. Headquartered in Bethesda, Maryland, it operates thousands of properties across more than 130 countries. The company offers a wide range of brands, from luxury hotels like The Ritz-Carlton and St. Regis to more affordable options like Courtyard by Marriott and Fairfield Inn. Known for its global reach and hospitality, Marriott focuses on comfort, innovation, and excellent service.

Job ID: 112526561

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Last Updated: 16-09-2025 03:16:59 PM
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