Are you passionate about operational excellence and business growth As a Growth Platforms Operations Specialist, you will play a pivotal role in driving the success of our growth platforms by providing critical operational support. In this fully operations-focused role, you'll streamline processes, support business development, and foster team engagement to help achieve our go-to-market objectives.
Key Responsibilities
Alliance Community Engagement
- Deliver and facilitate State of the Practice sessions, educational and training events, and core team meetings, including all preparation, recaps, and follow-up on action items.
- Maintain and curate communication channels, distribution lists, newsletters, and community activities to foster engagement across the alliance network.
- Provide support for outreach to communities of practice and share key knowledge or best practices.
Operational and Process Excellence
- Serve as the primary point of contact for tactical requests, prioritizing and executing operational support needs for alliance teams.
- Advice on best practices, introduce new tools/methods, and make ongoing recommendations for process improvement.
- Coach and provide guidance to junior team members, fostering an inclusive and collaborative team culture.
- Proactively manage workflow, address potential prioritization or conflict issues, and communicate clearly with all stakeholders about deliverable expectations.
Sales and Pipeline Support
- Support pipeline qualification by research opportunities, drafting initial assessments, and leveraging past client interactions.
- Manage follow-up and action items from joint pipeline calls and quarterly business reviews (QBRs), including scheduling, agenda preparation, capturing talking points, and distributing meeting minutes.
- Collaborate with opportunity owners to update pipeline tracking systems (e.g., Jupiter), and ensure alliance-related sales activities are accurately recorded in internal tools (e.g., Mercury).
Proposal And Qualifications Management
- Leverage centralized repositories (like Alliance Source) for managing current marketing collateral, proposals, and other alliance documentation.
- Set up and maintain secure collaboration spaces for working documents and proposal development.
- Continuously monitor, update, and validate the relevance of content, ensuring marketing and proposal materials are current and accessible.
Briefing and Deliverable Development
- Create, update, and validate briefing and discussion decks tailored for alliance and client meetings, ensuring data accuracy (e.g., number of resources, qualifications, success stories, etc.).
- Prepare executive-quality deliverables, such as presentations, data analyses, and communications for scheduled meetings and ad-hoc requests.
- Review deliverables produced by junior team members to ensure the highest standards of quality.
- Assist with packaging and presenting content for executive briefings and executive-level reporting.
Compliance and Research Support
- Track and report on defined alliance compliance requirements (e.g., training, certifications, deal registrations, or other vendor metrics).
- Conduct research to support internal and external alliance initiatives, including market analysis, competitive positioning, and success story development. Required
- 4+ years professional experience for Consultant, 8+ Years experience for Sr. Consultant role.
- Minimum of 2+ years ( For Consultant) or 4+ Years ( Senior Consultant) experience collaborating with or working as part of a Growth Platform or Alliance.
- Experience working on Alliance Certification Campaigns, Event Support & ROI Tracking, TPRM & Sponsorship, Automation, Budget Management/ Invest. Tracking.
- Demonstrated understanding of alliance strategies, goals, and relationship constructs. You must be able to credibly engage with internal and external stakeholders on Alliance or Growth Platform-specific topics and trends.
- Operational Excellence: Proficiency in delivering high quality deliverables related to governance, project and process management, and operations tasks
- Analytics: Proficiency in CRM, BI tools (e.g., Power BI, Tableau), and Excel/Sheets for accurate pipeline, KPI, and compliance reporting.
- Alliance Program Knowledge: Deep familiarity with partner portals, deal registration processes, MDF, and certification tracking.
- Communication & Collaboration: Exceptional teaming skills with executive presence; ability to engage and influence stakeholders across domains and geographies.
- Detail Orientation & Compliance: Strong commitment to reporting accuracy and adherence to all partner requirements and deadlines.
- Continuous Improvement: Proactive mindset toward efficiency, automation, and operational standardization.
- Impeccable attention to detail.
- Excellent Time Management.
- Expert in PowerPoint, Excel, Microsoft Teams and OneNote.
- Demonstrated experience building and maintaining strong relationships with teammates, internal and external stakeholders.
- Strong aptitude and passion for driving operational detail and market impact.
- Bachelor's degree required
Preferred
- Consulting Project experience, particularly experience working as part of a large project teams.
- Experience working on quick-turnaround projects is preferred.
- Market research, product Development, and go to market experience working for or with an
alliance or in a vendor management capacity.
- 2+ years experience working in or with System Integrators, such as Deloitte.
Skills
- Savvy at navigating complex organizations and connecting the right people within each organization.
- Ability to think strategically, while staying focused on monitoring the progress of action items and bringing them to conclusion within appropriate time frames.
- Excellent team player. Effective at sharing and communicating knowledge and supporting teammates in times of increased workload.
- Highly organized and self-sufficient, successful with limited direction, upbeat and enthusiastic.
- Strong executive presence, complimented by clear and convincing communication skills through oral, written, and formal presentation mediums.
- High degree of integrity by honoring commitments and demonstrating consistent and predictable follow-up.
