Growth Manager

Growth Manager

Location: Gurgaon, Sector 67

Work Mode: Work from Office – 5 days a week

Experience: 5–10 years

Preferred Notice Period: Immediate to 30 days

About the Role

We are looking for a Growth Manager to manage and grow relationships with large and strategic clients after onboarding.

This is not a traditional account management or customer success role. You will be expected to deeply understand a client's business, identify growth and operational challenges, and work with internal Product, Technology and GTM teams to develop the right solution.

You will play a critical role in driving retention, expansion, upselling, cross-selling, customisation and new solution development across existing strategic accounts.

What You'll Do

• Own the post-sales journey for large and strategic client accounts.
• Build a deep understanding of clients businesses, operating models, customer journeys and growth priorities.
• Identify business problems and determine whether they can be addressed through:
• Existing product capabilities
• Product enhancements or customisation
• New features
• A new, scalable product or solution
• Translate client problem statements into clear business and product requirements.
• Work closely with Product, Technology and GTM teams to take solutions from problem identification through execution.
• Identify opportunities for upselling, cross-selling, account expansion and increased product adoption.
• Develop account-growth and expansion strategies for strategic clients.
• Drive client retention by continuously identifying and solving high-impact business problems.
• Support solutioning, business cases, commercial discussions and prioritisation of client requirements.
• Work with senior client stakeholders to understand their evolving business needs and identify opportunities for deeper engagement.
• Track business outcomes and demonstrate the impact created through solutions delivered.
• Collaborate cross-functionally to ensure timely execution and successful delivery of client initiatives.

What We're Looking For

We are looking for someone who combines business strategy, growth thinking and strong problem-solving ability.

Preferred Backgrounds

1. Consulting

• Experience with firms such as BCG, Bain, McKinsey, Accenture, Deloitte, Kearney, Oliver Wyman, EY-Parthenon, Strategy& or similar.
• Experience working on FMCG, consumer goods, retail, e-commerce or D2C businesses.
• Exposure to growth strategy, GTM, business transformation, market expansion or commercial strategy.

2. Founder's Office / Chief of Staff / CXO Office

• Experience working closely with founders, CEOs or CXOs.
• Strong end-to-end understanding of business operations and growth.
• Preferably from consumer, FMCG or D2C businesses.

3. Growth / Strategy

• Experience in growth, strategy, commercial strategy or business transformation within a consumer/FMCG/D2C/e-commerce organization.
• Ability to identify business problems and translate them into actionable business or product solutions.

Must-Have Skills

• Strong structured problem-solving and analytical ability.
• Good understanding of the FMCG / consumer / D2C ecosystem.
• Experience with GTM, growth and expansion strategy.
• Strong commercial and business acumen.
• Ability to work effectively across Product, Technology and GTM teams.
• Excellent stakeholder management and communication skills.
• Ability to understand a client's business beyond the immediate requirement.
• Ability to operate independently in ambiguous situations.
• Strong ownership and execution orientation.

What Success Looks Like

You should be able to clearly articulate:

What was the business problem → How did you diagnose it → What solution did you propose → How did you work with Product/Tech to execute it → What business impact did it create

For example, you may identify an opportunity to improve a client's retention, distribution, product experience, operational efficiency or revenue growth—and then work with the relevant teams to determine whether the answer is an existing capability, a product modification or an entirely new solution.

Who Will Do Well in This Role

This role is ideal for someone who:

• Enjoys solving ambiguous business problems.
• Thinks beyond relationship management and wants to create measurable business impact.
• Can move comfortably between business strategy, client conversations and product/technology discussions.
• Understands how consumer businesses operate and grow.
• Has a strong bias toward ownership and execution.
• Can engage confidently with senior stakeholders.

Location & Logistics

Gurgaon – Sector 67

5 days work from office

Immediate joiners to 30 days preferred