Job Description

Responsibilities

Understand customer needs and drive revenue growth.
Manage key accounts, retention, and customer satisfaction.
Build and improve processes and SOPs.
Coordinate with Sales, Product, Tech, and Onboarding teams.
Analyse customer data to identify growth opportunities.
Drive upselling and cross-selling opportunities.
Conduct regular customer reviews and check-ins.

Preferred candidate profile

Experience in Growth, Customer Success, Strategy & Operations, or Consulting.
Strong problem-solving and analytical skills.
Experience in account and program management.
Proficiency in Excel and SQL.
Strong communication and stakeholder management skills.

Spotlight

WFH setup, Mobile bill reimbursements, Health & insurance

Education

Bachelor Of Technology (B.Tech/B.E), Masters in Technology (M.Tech/M.E), Master of Public Administration (MPA), Master OF Business Administration (M.B.A), Bachelor of Business Administration (B.B.A), PGDM, Post Graduate Programme in Management for Executives (PGPX), Master of Library & Information Science (MLIS), Post Graduate Diploma in Computer Applications (PGDCA), Master in Computer Application (M.C.A), PGP, Doctor of Business Administration (DBA), Bachelor Of Computer Application (B.C.A)