Growth & Customer Success Associate

WappCloud is a WhatsApp-first SaaS platform that helps businesses connect with their customers through WhatsApp for marketing, sales, notifications, automation, and customer engagement.

We are looking for an energetic and enthusiastic Growth & Customer Success Associate to join our growing team.

This is an excellent opportunity for freshers or candidates with 0–1 year of experience who are interested in technology, SaaS, digital marketing, and business growth.

What You'll Do

• Connect with potential customers and understand their business requirements.
• Introduce WappCloud and demonstrate how our platform can help their business.
• Follow up with leads through calls, WhatsApp, email, and online meetings.
• Identify customer needs and recommend suitable WappCloud solutions.
• Conduct product demos and coordinate with the technical team when required.
• Build strong relationships with prospects and customers.
• Follow up consistently and convert qualified leads into customers.
• Support customer onboarding and ensure a smooth start with WappCloud.
• Maintain lead and customer information in our CRM.
• Collect customer feedback and share insights with the product and marketing teams.
• Participate in marketing campaigns, events, webinars, and other growth activities.

Who We're Looking For

• 0–1 year of experience in sales, business development, customer success, digital marketing, or a related field.
• Fresh graduates with good communication skills are welcome to apply.
• Good verbal and written communication skills.
• Confident and comfortable speaking with business owners and decision-makers.
• Basic understanding of digital marketing, SaaS, WhatsApp, or online business is an advantage.
• Positive attitude with a strong willingness to learn.
• Self-motivated and target-oriented.
• Ability to build relationships and follow up consistently.

Why Join WappCloud

• Work with a growing SaaS product company.
• Learn about WhatsApp Business API, SaaS, digital marketing, and B2B technology.
• Get hands-on experience in customer acquisition and business growth.
• Opportunity to work directly with the founders and product team.
• Attractive performance-based incentives for every successful customer conversion.
• Opportunity for career growth based on performance.
• Friendly and entrepreneurial work environment.

Compensation

Salary: Based on experience and skills

• Performance Incentive: Additional incentive for successfully converted customers.