Growth and Operations Lead

Company Description: Bohofiesta Foods and Hospitality LLP is a Bengaluru-based company focused on building distinctive brands in the food, beverage, and hospitality sectors. The company currently operates the Koramangala franchise of Uncle Peter's Pancakes, serving fresh-made pancakes and waffles with equal care across dine-in, takeaway, and delivery.

Bohofiesta is guided by the principle Quality You Can Taste, Service You Can Trust, shaping both guest experience and operational standards. As the company expands further into hospitality, it is developing new brands and experiences while maintaining its commitment to quality and reliable service. This growth phase offers team members the opportunity to contribute directly to the evolution of a multi-brand F&B and hospitality portfolio.

Role Description: The Growth and Operations Lead is a full-time, on-site role based in Bengaluru, responsible for strengthening day-to-day operations and driving business growth across Bohofiesta Foods and Hospitality LLP's brands.

The role will oversee operations at the Koramangala franchise of Uncle Peter's Pancakes and support future outlets and brand initiatives. The ideal candidate will combine strong operational execution with a commercial mindset, taking ownership of service quality, team performance, sales growth, cost control, and operational efficiency.

Working closely with leadership, the individual will identify growth opportunities, improve processes, strengthen team capabilities, and contribute to the company's long-term expansion plans.

Compensation:2.75LPA - 3.25LPA, plus performance-based incentives linked to agreed business and operational targets, where applicable.

Key Responsibilities

• Outlet Operations: Oversee daily operations, shift management, service standards, and compliance with food safety and hygiene requirements.
• Business Growth: Identify opportunities to increase sales, footfall, repeat visits, and online order volumes through local partnerships, promotions, and customer engagement initiatives.
• Financial Performance: Monitor sales, margins, operating costs, and other key performance indicators to improve profitability.
• Team Leadership: Coordinate staff scheduling, training, performance monitoring, and team development.
• Inventory & Procurement: Manage inventory levels, vendor coordination, purchasing, and wastage reduction.
• Customer Experience: Monitor customer feedback, resolve service issues, and maintain consistent hospitality standards.
• Process Improvement: Develop and implement SOPs, improve workflows, and establish reliable operating practices.
• Expansion Support: Collaborate with leadership on new outlets, brand initiatives, and scalable operating systems.

Qualifications

• Operations management and process improvement skills, including experience in outlet/restaurant operations, shift management, and adherence to SOPs.
• Customer experience and service excellence skills, such as handling guest feedback, managing service recovery, and maintaining high hospitality standards.
• Business growth and analytical skills, including comfort with sales and margin analysis, basic financial reporting, and data-driven decision-making.
• Team leadership and people management skills, including training, mentoring, performance monitoring, and constructive feedback.
• Vendor and supply chain management skills, including inventory control, procurement coordination, and reduction of wastage.
• Strong communication and interpersonal skills, with the ability to coordinate across kitchen, front-of-house, delivery partners, and management.
• Prior experience in food and beverage, QSR, or hospitality operations is highly preferred; experience in a growth-stage or multi-outlet environment is an advantage.
• Comfort working hands-on in a fast-paced environment.
• Fluency in English or Hindi. Kannada proficiency is an added advantage, provided either English or Hindi meets the role's communication requirements.

Job Details

• Job Type: Full-time
• Work Arrangement: On-site
• Location: Bengaluru, Karnataka
• Working Schedule: To be specified, including applicable shifts and weekend requirements
• Reporting To: Company leadership