About the Role
- As the Head of Uber Direct B2B Partner Growth & Experience, you will be responsible for the product strategy, product growth, and end-to-end product experience for our B2B business customers. You will operate as the key decision maker to set the growth strategy for acquiring all business customers of all sizes globally including a best-in-class developer product for our coordinated customers. You will also build a flawless and fabulous experience for all the crucial team members who get along with our product daily including pricing, billing, delivery management, account management, support and more.
- Uber Direct currently sits at the intersection of many teams at Uber. The role will also be cross-cutting across all sides of the Uber marketplace (merchant, courier, marketplace, and the end customer, whether business or consumer). You will work closely with technical, as well as non-technical collaborators across the globe, coordinating with business development, sales, operations, data science, design, engineering, and other teammates to set the team's roadmap and complete it.
What the Candidate Will Do
The Uber Direct world is vast, and we are only just getting started. This is a representative sampling of the areas you might be tackling on the team:
- Empower any business from a small business to the largest global enterprise businesses to sign-up and onboard onto Uber Direct as frictionlessly as possible
- Build an outstanding developer platform to enable seamless Direct integration solutions for platforms of all types including B2B aggregators or middleware players, e-commerce platforms like Shopify or Square, C2C marketplaces such as Facebook Marketplace
- Empower any business build and manage Uber Direct trips in any country Uber operates in across the world
- Build a fabulous and seamless end-to-end product experience post-onboarding including delivery management, pricing, billing, account management, support and more
- Create a sustainable and differentiated end customer offering that Uber Direct a ubiquitous product anyone can access when shopping on their favorite sites
Basic Qualifications
- Minimum 8+ years of product experience delivering successful and innovative products with your fingerprints all over them
- Minimum 4+ years of B2B product experience including sign-up onboarding, integrations, developer platform, complex entity structures and architecture
- Minimum 2+ years of management experience building world class product teams
- Technical savviness. Can manifest in different ways: a computer science undergraduate degree, hands-on software engineering experience, or experiences building sophisticated software products side by side with engineers. Technical understanding to go from the highest abstractions down to the metal
- Attention to detail. The ability to obsess over every single part of the delivery process, anywhere in the world
- Customer obsession. The ability to take on complex product challenges and find elegant, simplifying solutions, so they don't become our users problems
- Finger-tippiness with data. You find a way to get the data you need and whip it into an insightful story with no help. You know how to demonstrate this data to make decisions without getting stuck in analysis paralysis
- A high bar across the board -- from your own contributions to the people you work with, to the products you work on
- A true passion for Uber's mission, our products, and the company's hybrid technology/operations nature
- A never-ending desire to grow and learn
Preferred Qualifications
- Experience building products from 0-1
- Owning and leading strategy for lines of business
