Spinny | Job Description – Group Product Manager - GoMechanic
Spinny is India's most trusted full-stack platform for buying and selling cars - backed by marquee investors including Tiger Global, Accel, Elevation Capital, ADQ and Westbridge Capital. Our mission is simple but ambitious: to bring trust, transparency, and delight back into the entire car ownership experience. With operations across 80+ cities and over a million customers served, we're now entering our next phase of growth - scaling our platform, deepening customer engagement, and expanding across the car ownership spectrum.
Our recent acquisition of GoMechanic - India's largest car service and maintenance network - marks a defining step in that journey, bringing the post-purchase ownership experience into the Spinny ecosystem. If you're passionate about building category-defining experiences, leading high-impact teams, and using technology to reimagine a traditional industry, you'll feel right at home!
Role
At Spinny, GoMechanic is our consumer car servicing and maintenance platform - connecting car owners with a trusted network of certified workshops for periodic servicing, repairs, detailing, and value-added services. Following its integration into the Spinny ecosystem, GoMechanic is positioned to redefine how millions of Indian car owners experience servicing - with transparent pricing, reliable quality, and a seamless digital journey.
As the Group Product Manager for GoMechanic, you'll own the product charter that powers this marketplace - driving customer acquisition, service quality, workshop efficiency, and lifetime value at scale. This role demands a strong product sense, a marketplace-first mindset, and deep comfort with data, experimentation, and growth.
What You'll Own
- Lead the end-to-end product strategy for GoMechanic - from customer discovery and service booking to workshop fulfillment and post-service engagement.
- Build and scale platforms that enhance service discovery, pricing transparency, and repeat bookings for customers, while improving workshop utilization and SLA adherence on the supply side.
- Partner closely with Business, Operations, and Engineering to drive booking liquidity, optimize workshop matching, and improve service turnaround times.
- Define and track key success metrics like - booking conversion, customer NPS, repeat service rate, average order value, workshop utilization, SLA compliance, and first-time-fix rate.
- Use experimentation, segmentation, and other insights to improve customer retention and cross-sell into categories like detailing, insurance, accessories, and roadside assistance.
- Build data-driven pricing, diagnostics, and recommendation systems that balance customer value with workshop margins and throughput.
- Conduct competitive and market analysis to anticipate trends in the car aftermarket and services ecosystem and evolve our product strategy.
- Lead PMs, set product vision, and build a culture centered on impact, learning, and ownership.
What Makes You a Fit
- 7–10 years in product management, including 1–2 years leading a team and/or vertical.
- Hands-on experience with user research, product discovery, and A/B experimentation to inform roadmap decisions.
- Strong analytical mindset - adept at translating business goals into scalable product frameworks.
- Proven experience improving conversion, engagement, or retention metrics through product-led initiatives.
- Track record of mentoring PMs and fostering a product culture of data-driven decision-making and continuous improvement.
- Prior exposure to leading consumer marketplaces, aggregator/services businesses, or two-sided platforms with offline fulfillment (e.g., home services, mobility, healthtech, foodtech) is a plus.
Why Spinny
- You'll define and scale the product that extends Spinny's relationship with customers well beyond the point of purchase - directly impacting lifetime value and profitability.
- You'll work with high-ownership teams solving complex marketplace and offline-fulfillment challenges on a national scale.
- You'll shape how millions of Indian car owners experience servicing - building trust, transparency, and delight into every visit to the workshop.
