Group Manager - Transactional Quality (Process Excellence/Six Sigma) - Hyderabad

Roles & Responsibilities :

Adherence of Quality SLA's and contractual agreements with internal & External stakeholders

Personally monitoring assigned accounts, meeting the client SLA's for the assigned accounts and ensuring client satisfaction, on a day-to-day basis.

Each of his team members reporting to him achieves his targeted objectives with respect to Customer Delight and Service Levels.

Staff Motivation, Goal setting, Performance appraisal of team members, and counseling for performance and capability building in conformance with goals.

Management and coordination of operations, quality, and general administration of the assigned processes. Manpower planning

Handling of External & Internal stakeholders and meeting the business requirements in terms of quality related deliverables

Deployment and Strengthen the Quality Assurance Framework for the Business

Taking care of Baselining, Capacity Planning and Statistically validation of sample and Accuracy targets of the process

Identify and raise early alerts in terms of breaching the SLA metrics, Risk, Regulatory & Compliance requirements

Complete the Six Sigma & Lean Role Roadmap within the stipulated time

Prepare all team and client related reports for Quality

Skills required :

Strong interpersonal skills, written and oral communications skills

Ability to take initiatives and communicate effectively with people at all levels both internally and externally

Ability to work on tight deadlines and respond to changing priorities quickly and positively

Should be able to plan and carry out responsibilities with minimal direction and supervision

Ability to work independently and as well in a team

Experience (if any) :

Should have been in people management role for at least 5 years. Previous experience in a quality role will be required for back office (Transaction Quality) and/or voice

Should have completed at least 1 Six-Sigma project, Green Belt Certification (preferable)

Educational Qualification:

Graduate in any discipline

Good command over MS Office

Interpersonal Skills

Excellent Communication skills verbal and written

Job Location : Hyderabad Work from Office

Shift : Rotational shifts

Qualification

Graduate in any discipline

Good command over MS Office

Interpersonal Skills

Excellent Communication skills verbal and written