Group Manager - Software

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Achieve annual revenue targets for LOB or CBU through new wins, and sustaining existing business. Achieve the P&L targets set while working on new engagement
• Ensure customer delight - Build/Sustain Customer Relationship through regular customer connects/reviews. Achieve CSAT survey targets for LOB / CBU through delivery excellence.
• Manage key engagement/Projects, Address delivery challenges and issues working with offshore team. Address onsite staffing needs. Periodic review with customer contacts and update SLK management regularly
• Collaborate with customers sourcing team for timely Work Order / SOW sign-off, and collection of Invoices. Regular Status Reporting and address any compliance related matters with customers.
• Collaborate with internal recruitment team for fulfilling onsite positions.
• Ensure Talent Management through upskilling, succession & progression planning.
• Ensure attrition percentage is less than the prescribed value for the LOB/CBU.
• Ensure the required gross margins targets are met while onboarding the new candidates

EDUCATION QUALIFICATION

1. Degree B.E, MBA
2. Certifications (if any) Optional

MINIMUM EXPERIENCE REQUIRED

1. Overall (in years) 15-18 years
2. Relevant (in years) 5 years

DOMAIN/ FUNCTIONAL SKILLS

• Knowledge of domain of the vertical/business unit
• In-touch with key developments in the business across industry