Job Description
Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description
Position Summary
WNS is seeking an experienced UX/UI Lead to drive user-centered design across enterprise solutions, products, and transformation initiatives. This role requires strong leadership, hands-on design expertise, and the ability to collaborate with global stakeholders to deliver intuitive, high-quality digital experiences. The candidate will lead a team of designers and help strengthen the UX capability within WNS, including the evolution of the HEX design system.
Key Responsibilities
UX Strategy & LeadershipDefine and implement UX strategy aligned with WNS's broader business transformation goals.Lead discovery, problem framing, and user experience planning for projects and client engagements.Guide stakeholders on UX best practices and influence product decisions.Design ExecutionOversee the full design lifecycle: user flows, wireframes, prototypes, and final UI.Ensure high-quality, consistent designs following WNS's design system (HEX).Conduct design reviews and ensure adherence to usability and accessibility standards.Team ManagementLead, mentor, and manage a team of UX/UI designers.Allocate resources, ensure timely deliveries, and drive quality across projects.Support team development through coaching, training, and knowledge-sharing.Cross-Functional & Client CollaborationWork closely with Product, Technology, Data Science, and Business teams.Facilitate workshops, requirement sessions, and design presentations.Partner with clients and internal leaders to understand requirements and define success metrics.Research & ImprovementConduct or guide user research, usability testing, and heuristic evaluations as needed.Translate insights into actionable design recommendations.Track UX success metrics and drive continuous improvement.Required
Qualifications
1012 years of experience in UX/UI design with experience in leading design teams.Strong portfolio showcasing B2B, SaaS, and enterprise-grade digital products.Expertise in Figma and modern design/prototyping tools.Strong command of UX principles, interaction design, and design systems.Excellent communication, stakeholder management, and presentation skills.Preferred QualificationsExperience with AI-driven workflows, analytics dashboards, or automation platforms.Exposure to enterprise transformation, process redesign, or multi-stakeholder environments.Hands-on experience building or scaling design systems.Work EnvironmentFast-paced, collaborative, multi-disciplinary setup.Opportunities to work on global client projects across industries.Emphasis on innovation, operational excellence, and transformation-led experiences.Why Join WNSShape the UX vision for high-impact projects across the organization.Lead a growing design team and contribute to strengthening WNS's design capability.Work at the intersection of design, process, technology, and analytics.
Qualifications
Graduate/Post Graduate
