Group Manager - Quality( PTP/RTR/O2C) - Chennai

Job Description

• Responsible for achieving and exceeding SLA targets.

• Work closely with Quality DM/AM to drive process improvements to meet and exceed customer requirements (SLAs).

• Anticipating changes in client business and to take effective steps to mitigate associated risks. Coaching, motivating and promoting key staff.

• Engaging with clients to identify potential business opportunities

• Ensuring staff are sent for Personal development trainings

• Responsible for VOC actionable s and initiatives.

• Handling & solving customer problems in an efficient manner, keeping in view the organizational standards & to enhance customer loyalty.

• Workforce management: -

• Engaging with clients on new products, industry and application changes and enhancements

• Performance review with clients.

• Decisive spoken / Verbal communication skills

• Ability to lead and motivate a team

• High on communication skills/ writing skills (English)

• High on Customer centricity and interpersonal skills

• Strong Analytical skills and eye to detail

• Six Sigma Deployment (Quality)

• Planning and Mentoring Continuous improvement initiatives and complete BPET roadmap for process

• Monitor and drive calibration exercise as required with BE team

• KPI deployment for TQ resources .

Qualifications

BCOM