Group Lead - Employee Benefit

Role: Group Lead – Employee Benefit

Location: Pune

Band / Grade: BPO4/5

Job description for Group Lead – Employee Benefit

Key Responsibilities:

• Spearhead the Employee Benefits Line of business
• Review claims processed by the team for correctness and completeness
• Serve as SPOC for stakeholders addressing inquiries and providing updates
• Guide the team of processors and oversee their performance
• Analyze claims to identify trends, detect potential frauds and areas of Improvements
• Diligently attend to escalation
• Publishing reports to leadership on performance metrices
• Maintain Proper documentation of processes and cross skilling of resources
• Ensure SLA's & KPI's are consistently met
• To have Finance & Accounting background (AP/AR)

Work Experience:

10 to 15 years of experience managing Client management in the FnA background/HRO background, claim reimbursements, especially travel claims

Minimum 3 Years as Team Lead, Minimum 25 Team members managed

Skills and Qualification:

• CA Inter passed
• Strong Communication skills
• Analytical and Problem solving bent of mind
• Able to work under pressure to meet timelines
• Able to effectively collaborate
• Customer Centric behavior

Technical Experience

• Experience in MS Office, MS Excel, SAP

Must have Skill: Travel Claims Processing, Reimbursement, MS Excel, SAP HCM/ERP Tool/SuccessFactors, Minimum 3 Years as Team Lead, Minimum 25 Team members managed