About The Role
We are looking for a seasoned Senior Account Manager to lead client engagements and manage a team of account executives in delivering impactful loyalty solutions. This role combines strategic thinking, client relationship management, and team leadership to drive success across multiple accounts.
Key Responsibilities
Client Relationship & Team Management:
- Client Relationship Management: Build strategic relationships with senior management of key clients, ensuring satisfaction, strategic alignment, and successful execution of loyalty program goals.
- Team Leadership: Lead and mentor a team of account managers and executives. Foster a high-performance culture, ensure effective resource allocation, and support professional development within the team.
Strategic Program Development:
Collaborate with clients to design and implement loyalty strategies that drive customer engagement and retention.
Project Oversight: Oversee the execution of loyalty campaigns and initiatives, ensuring timely delivery and quality standards.
Performance Reporting: Analyze program metrics, prepare performance reports, and present insights and recommendations to clients.
Business Growth: Identify opportunities for account expansion and contribute to revenue growth through upselling and cross-selling.
Industry Awareness: Stay informed on loyalty trends, technologies, and competitive landscape to bring innovative ideas to clients.
Requirements
Qualifications & Experience
- Bachelor's degree in Marketing, Business Administration, or related field (MBA preferred).
- 10 years of experience in account management, preferably in loyalty, CRM, or digital marketing.
- Proven experience in managing external client accounts and leading teams along with stakeholder management.
- Strong leadership, coaching, and conflict resolution skills.
- Excellent communication, presentation, and interpersonal abilities
- Analytical mindset with a focus on data-driven decision-making.
Preferred Skills
- Familiarity with loyalty platforms, CRM systems, and campaign management tools.
- Experience in customer segmentation and lifecycle management.
- Ability to manage multiple projects and stakeholders simultaneously.
