Graduate Engineer Trainee- Technical Support

Microlink Solutions Pvt Ltd, a leading IT Infrastructure and IT Solutions Provider is a professional organization committed to provide outstanding Value-Added Services to its Corporate and Institutional Customers.

Experience: Freshers

Stipend: Upto 21k CTC

Education: BE / B.Tech (IT / Electronics / Computer)

Preference: Local candidates with fluency in English

Key Responsibilities:

• Provide on-site and remote technical support to end-users for hardware, software, and network issues.
• Troubleshoot and resolve desktop-related issues, including operating system errors, application problems, and peripheral devices (printers, scanners, etc.).
• Install, configure, and maintain desktops, laptops, and other end-user devices.
• Set up and maintain user accounts, email, and other IT-related services.
• Support the deployment and setup of new hardware and software systems.
• Document all support activities and incidents in the helpdesk system, ensuring accurate records and timely follow-ups.
• Collaborate with senior support engineers and other IT staff to address complex technical issues.

Technical Skills:

• Basic knowledge of desktop hardware and software troubleshooting.
• Familiarity with operating systems (Windows, MacOS, Linux).
• Understanding of networking principles (TCP/IP, DNS, DHCP).
• Knowledge of Microsoft Office Suite and other standard business applications.
• Familiarity with remote desktop software and helpdesk tools is an advantage. 

Required Skills

• Good English communication skills (written and verbal).
• Basic understanding of engineering concepts and industrial practices.
• Willingness to learn and adapt to new technologies and processes.
• Teamwork and interpersonal skills.
• Positive attitude and professional work ethic.