Zenwork stands at the forefront of cloud/API-based Tax Automation and Governance, Risk Compliance (GRC) technology, pioneering the future of Tax Tech and GRC Automation. Our comprehensive suite of top-tier AI-SaaS solutions serve a vast clientele of over 500,000, providing effortless tax automation through our APIs for major enterprises. In terms of numbers, during the tax year 2022, we have reported over $413 Billion to the Internal Revenue Service, spanning over 30 million transactions for some of the globe's leading and most forward-thinking firms.
As a rapidly expanding digital compliance AI-SaaS Product company, Zenwork boasts a customer base that spans all sizes, partnering with industry giants like Intuit, Bill.com, Xero, and Sage Intacct. Recognized as one of the fastest-growing companies in the U.S. by Inc magazine and a consecutive Accountex award recipient, Zenwork has garnered significant acclaim.
Backed by Spectrum Equity Partners, Zenwork has successfully raised over $163M in funding, maintaining profitability as a late-stage entity with operations in both the U.S. and India.
Role Overview:
We are seeking a Governance, Risk & Compliance (GRC) Manager to drive Zenwork's compliance programs, manage external certifications (SOC, ISO), support customer assurance processes, and ensure organization-wide security governance. The ideal candidate will have a strong background in audits, policy management, risk assessment, and fraud risk in payment products.
What You'll Do:
- Audit & Certification Management
- Lead SOC 2, ISO 27001, and other relevant audits.
- Coordinate with external auditors, regulators, and certification bodies.
- Maintain compliance documentation and evidence.
- Customer & Regulatory Compliance
- Respond to customer security questionnaires and due diligence requests.
- Review and support Data Protection Agreements (DPAs).
- Ensure ongoing compliance with data protection and privacy regulations.
- Governance & Policy Management
- Develop, update, and enforce information security and compliance policies.
- Drive company-wide security awareness and compliance training programs.
- Monitor adherence to internal controls and compliance frameworks.
- Risk & Fraud Management
- Conduct risk assessments across business units and products.
- Identify and mitigate fraud risks in Zenwork's Payments product.
- Apply AI/ML-driven techniques for fraud detection, anomaly identification, and transaction monitoring.
- Align risk management practices with frameworks (ISO 27005, NIST, etc.).
- AI & Automation in GRC
- Evaluate and implement AI-based tools for compliance monitoring, document reviews, and reporting.
- Leverage AI to automate repetitive compliance tasks (e.g., customer questionnaires, policy reviews).
- Drive innovation in security operations through intelligent automation.
- Collaboration & Stakeholder Management
- Work closely with Product, Engineering, Legal, and Operations teams.
- Act as a bridge between internal stakeholders and external auditors/customers.
- Provide regular compliance and risk reporting to leadership.
Qualifications & Skills
Education:
- Bachelor's degree in commerce (B.Com), Information Security, or related field.
- Professional qualifications such as CPA, CISA, CISM, or CRISC are highly valued
- Master's degree in information security, Risk Management, or MBA (preferred).
Certifications (preferred):
- CISA (Certified Information Systems Auditor)
- CISM (Certified Information Security Manager) or CRISC (Certified in Risk and Information Systems Control)
Experience:
- 5-7 years in information security, risk, compliance, or audit roles.
- Strong experience with SOC 2, ISO 27001, and regulatory compliance.
- Exposure to fraud risk management in payments/fintech (preferred).
- Proven track record of policy drafting, training, and compliance program management.
Skills:
- Strong knowledge of security and compliance frameworks (ISO, NIST, SOC).
- Excellent communication skills to handle customer and auditor interactions.
- Analytical mindset with the ability to identify and mitigate risks.
- Project management and cross-functional collaboration capabilities.
Why Join Zenwork
- Opportunity to build and mature GRC practices in a fast-growing compliance tech company.
- Work on impactful products that enable organizations to remain secure and compliant.
- Collaborate with a passionate team that values innovation, integrity, and trust.
- Competitive compensation, benefits, and professional development support.
