Responsibilities :
Define, implement, and maintain governance frameworks, policies, standards, and operational controls. Manage and oversee Change Management processes, including CAB reviews, approvals, risk assessments, and implementation governance. Develop, maintain, and review operational Runbooks, SOPs, process documents, and governance artifacts. Design and maintain RACI matrices to ensure clear ownership, accountability, and responsibility across teams. Lead Event and Incident Triage processes, ensuring timely escalation, root cause analysis, and corrective actions. Coordinate internal and external audits, ensuring timely closure of audit observations and compliance requirements. Monitor adherence to regulatory, risk, and compliance standards, including RBI guidelines and industry best practices. Establish governance reporting, dashboards, KPIs, SLAs, and operational metrics for leadership review. Conduct process reviews and identify opportunities for control improvements, automation, and operational efficiency. Collaborate with Technology, Operations, Risk, Compliance, Security, and Business teams to drive governance initiatives. Ensure documentation readiness for audits, regulatory inspections, and compliance reviews. Track and manage risk registers, action plans, audit findings, and remediation activities.
