Mandatory Skills:
- Chatbot development, Voice
- Conversational AI Platforms- DialogFlow CX
- Natural Language Processing, Python/ Node.JS
- Design, develop and implement cloud-based Conversational AI solutions.
- Client Management along with individual contributor.
- Good communication.
Basic Function:
- Strong experience in developing intent and utterances based logics and interaction flows on conversational AI
- Strong experience in developing NLP based intent classification, routing and treatment of customer interactions
- Exposure of Lex and or Dialogflow, Watson or similar platform
- Development experience and integration expertise in Conversational AI, NLP/NLU modelling, and Omni channel communication platform
- Solution architect experience with in-depth understanding of application architecture, enterprise application design, SOA, and cloud native applications
- Understanding of UI elements, APIs, Database interfaces etc.
- Own the technical solution and ensure all technical aspects are implemented as designed
- Must have ability to create high and low level design, architecture documents
- Must assess risk involved in the project and highlight and mitigate to drive outcome
- Identify and analyze information related to existing client systems visibly show the handoffs/handshakes between the various system, departments in the organization
- Ensure best practices is followed while coding or integrations & perform code/ integration review
- Work closely with stake holders to identify issues or bottlenecks within operations processes and come up with innovative solutions to increase efficiency and effectiveness of operations
- Develops tasks / objects using core workflow principles that are efficient, well structured, maintainable and easy to understand
- Revert with timelines on fixes of UAT observations
- Provide post implementation support to all changes
- Keep the project manager and product committee informed of task accomplishment, issues and status
- Ensure compliance with company & IT procedure, policies, and documentation requirements (Feasibility study, BRD, Release Notes) across project phases, guidelines around coding standards and development best practices.
- Perform Technical documentation as per the Project lifecycle
- Share and follow best practices, development & deployment methodologies with other team members
Essential Functions:
- Good communication and presentation skills
- Self-motivated, team player, action and results oriented.
- Process driven and conceptual thinking
- Change Management skills
- Innovative thinker
- Quick and agile learner
- Working across cultures with sensitivity, partnering, driving with a focus on business impact
Primary Internal Interactions:
- Senior Business Leadership
- Service Delivery Managers
- Digital transformation team
- ISG Team
- Client Teams especially Client Business & Technology Teams.
- External Vendors Product & Services Vendors/Partners, Industry/Business forums
