Job Description For Google Dialogflow
Experience:- 3 Year to 8 Years
Location:- PAN India
Google Dialogflow (GDF) JD
- Experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment
- Hands on Experience building Bots using Google DF Platform and integrate with Genesys PureCloud or any IVR system
- Experience using Google DF and REST API for building the Bots
- Working Experience in Google dialog workflows for interaction and routing
- Development experience in Java, node.js would be must for Integration
- Experience in integrating to Core platforms for Self-services in IVR, Bot etc., by developing REST API's using Node JS
- Knowledge in Contact center technologies (including CRM and WFM) would be an added advantage
- Experience in DevOps deployment pipes in MS Azure or AWS, would be must for this role
- Experience in Agile frameworks, story boards, projects would be an added advantage
- Knowledge on various components of Google CCAI.
BU - Moment CXCRM
