Responsibilities :
Design, develop, and maintain intelligent virtual agents using Google Dialogflow CX and Google Contact Center AI (CCAI).
Build voice and chat automation solutions for customer service, sales, technical support, billing, payments, account management, and other contact-center use cases.
Configure and manage intents, entities, routes, flows, pages, fulfillment, session parameters, and event handlers.
Develop reusable conversation components and enterprise chatbot frameworks. Required Technical Skills Google CCAI Technologies
Google Contact Center AI (CCAI)
Dialogflow CX
Conversational AI
Virtual Agent Development
Contact Center Automation
Technical and Professional Requirements:
Preferred Migration Experience Candidates with experience in any of the following will be strongly preferred:
Genesys to Google CCAI migration
NICE CXone to Google CCAI migration
Amazon Connect to Google CCAI migration
Legacy IVR modernization programs
Dialogflow ES to CX migration
Traditional chatbot to Generative AI bot transformation
Knowledge base migration and conversational redesign initiatives
Contact center cloud migration programs
