Key Responsibilities:
1. Sales Generation:
- Assist customers in selecting gold jewellery based on their preferences, occasions, and budget.
- Promote gold collections, new arrivals, bridal jewellery, and customized designs to achieve sales targets.
- Explain gold purity (22K/18K), certifications, and craftsmanship details.
2. Customer Relationship Management:
- Build strong, long-term relationships with customers to encourage repeat purchases and referrals.
- Handle customer queries and resolve concerns related to gold jewellery purchases.
- Follow up with customers after purchase to ensure satisfaction and future engagement.
3. Store Operations:
- Maintain a clean, organized, and attractive display of gold jewellery.
- Ensure accurate billing, certification handling, and proper documentation of all transactions.
- Support inventory management, stock handling, tagging, replenishment, and visual merchandising.
4. Market and Product Knowledge:
- Stay updated on gold rates, new designs, and industry standards.
- Educate customers on jewellery care, buy-back/exchange policies, repairs, and custom orders.
- Monitor competitor collections and pricing to remain competitive.
5. Promotions and Marketing:
- Actively participate in exhibitions, festive sales, promotions, and customer outreach programs.
- Collect customer feedback and suggest improvements in designs, pricing, and marketing strategies.
6. Team Collaboration:
- Work closely with the Store Manager and team members to achieve sales and service targets.
- Share customer insights, market trends, and sales feedback to support product planning and promotions.
Key Skills and Qualifications:
- Education: Minimum of a High School Diploma; a Bachelor's degree in Business, Marketing, or a related field is an advantage.
- Experience: Prior retail sales experience required; experience in gold jewellery sales is preferred.
- Communication: Excellent verbal and interpersonal skills to clearly explain product value and certifications.
- Sales Skills: Proven ability to meet or exceed sales targets in a high-value retail environment.
- Customer Service: Strong customer-centric approach with effective problem-solving skills.
- Attention to Detail: Sound knowledge of gold purity and jewellery presentation standards.
Working Hours:
Benefits:
- Provident Fund
- Paid Leave
- Daily Snack
- Yearly Bonus
- Health Insurance
- Career growth and professional training opportunities
- Supportive and friendly work environment
- Best Incentives
- Overtime Compensation
