GoDaddy/ Norton - Voice / Chat process Professional

Role Responsibilities:

• Handle customer queries, requests, and complaints, providing end-to-end resolution.
• Drive significant improvements in the overall customer experience.
• Work in rotational shifts to ensure continuous customer support.
• Participate in face-to-face interviews.

Key Deliverables:

• High rates of end-to-end resolution for customer issues.
• Measurable improvement in customer satisfaction metrics.
• Efficient and professional handling of inbound and outbound customer interactions.
• Contribution to a positive and effective customer service environment.